Author Topic: where is my package?  (Read 1483 times)

hollyhogan

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where is my package?
« on: February 23, 2015, 04:55:53 pm »
I had bought this asset the last year from the Assets Store and now i cant see in my list of "Packages" anymore, what happen? how i can download from the assets store now?

I have the invoice number from Assets Store.

Thx.

Physical_Liquid

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Re: where is my package?
« Reply #1 on: February 23, 2015, 11:42:21 pm »
LP2D is currently temporarily off sale, apologies for any inconvenience caused.

please email    info(at)physicalliquid(dot)com     with your invoice number and we will send you the package.


hollyhogan

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Re: where is my package?
« Reply #2 on: February 24, 2015, 03:17:28 pm »
Hi, if the "Liquid physics 2D" asset not have easy download via Asset Store and support will be outside of Asset Store(and if the asset will not come back with the same Asset Store ID trade for easy download), and the future Updates will be outside of Asset Store then I prefer a refund please.

Physical_Liquid

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Re: where is my package?
« Reply #3 on: February 24, 2015, 04:24:34 pm »
Hi,

All assets are supported outside the assets store. most assets don't even have proper support and certainly  wouldn't have a dedicated support forum. We go above and beyond what is required for 'supporting' a unity asset.

LP2D will be back on sale shortly with a big update. If you purchased the asset you will be entitled to this update and all future updates through the unity asset store. if you elect to get a refund at this point you will have to re-purchase the asset.

Best regards,
The LP2D team

hollyhogan

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Re: where is my package?
« Reply #4 on: February 24, 2015, 05:35:29 pm »
okay I get it, then okay i dont need the refund. I will send you the mail with the invoice for the package.
Thx very much for the explanation.
« Last Edit: February 24, 2015, 06:00:09 pm by hollyhogan »

Adisark

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Re: where is my package?
« Reply #5 on: October 17, 2017, 08:01:19 am »
I have this problem. And now, I still can not find it.

CraigMac

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Re: where is my package?
« Reply #6 on: December 01, 2017, 09:43:53 am »
Was LP2D ever put back on sale or was it pulled off again in the meantime?